Refund Policy
Please review the conditions, eligibility requirements, and process applicable to refunds for iActivation services.
This Refund Policy explains when a refund may be available for an iActivation order, the conditions that apply to refund requests, and how approved refunds are processed.
Refund Eligibility
A refund may be available in certain situations where the requested service could not be successfully completed.
Eligible Cases
- The order status is NOT COMPLETE in the iActivation database.
- The requested Apple device could not be successfully unlocked.
- An account could not be successfully generated for iActivation Software or an Apple GSX Account.
Refund Amount
Where a refund is approved under the applicable conditions, 95% of the eligible payment amount is returned.
Processing Fee: 5% of the payment amount is retained as a processing fee and is not refundable.
When a Refund Is Not Available
A refund is not available after the service has been successfully completed or in the circumstances listed below.
- The order status is COMPLETE in the iActivation database.
- A wrong device order was submitted, including an incorrect IMEI or Serial Number.
- The device has been blacklisted by a carrier or insurance provider.
- The device has been reported as stolen or replaced by Apple.
Refund Request Process
9 Working Day Requirement
A refund request can only be submitted after 9 working days from the date of purchase.
When a refund request is submitted, iActivation may collect information required to match and validate the order and customer information.
Information Required
- Full Name
- Email Address
- Phone Number with country code
- Full Address including city, state, ZIP/postal code, and country
- IMEI or Serial Number, where applicable to an unlock order
Order Status
COMPLETE
The order status identifies successful software use or a successful device unlock. This indicates that the customer successfully purchased, downloaded, and used the software or the requested device service was successfully provided.
NOT COMPLETE
The order status identifies unsuccessful software usage or an unsuccessful device unlock. This may indicate that the service was not successfully completed or that the device could not be processed successfully.
Important
Customers should carefully verify the device information submitted before placing an order. Incorrect IMEI, Serial Number, or device information may affect eligibility for a refund.
Refund Processing
Approved refunds are processed through the payment system and are returned to the payment method used during checkout.
Refunds can only be returned to the original payment method used for the transaction. A refund cannot be redirected to another card, bank account, or different destination.
Refund requests are submitted to the payment system once approved. The refunded amount may take approximately 7–14 business days to appear, depending on the payment provider and the customer's bank or financial institution.
Before Requesting a Refund
Please review your order status and confirm that the submitted device information is correct before requesting a refund.
Refund requests are evaluated according to the conditions described in this policy.